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Our Simple Warranty and Return Policies
Source：LEADTOP Date：9/23/2011 11:21:07 PM Views：369
Most stores have return and warranty polices that begin something like: "We want you to be happy with your purchase and will do everything in our power to make you happy including refunding your full purchase price if you aren't satisfied." That is then typically followed by paragraphs of exceptions, limitations and impenetrable gobbledygook that leave you feeling that they don't really want you to understand their return policies. Unlike those other places, we do want you to understand our policies and why we handle things the way that we do. Our goal is to handle returns in a way that is fair to both of us and keeps our costs (and therefore our prices) as low as possible. We want to treat our customers fairly while avoiding abuse from the small percentage of customers who feel compelled to make everyone else pay for their mistakes. At minimum, we want to be as clear as possible about how and why we handle returns so you can understand how we work before you make your purchase.
Easy returns have become a staple feature of modern retailing. It is one of the weapons huge retailers use to keep expanding at the expense of small retailers. Returns cost all retailers money. Returns at the big box stores are generally charged back to the manufacturer or importer and cost the giant retailers nothing. Returns at small stores are generally absorbed by the store and directly reduce profits. That's why small retailers have to be stricter about returns. In addition, some products are inherently complex, messy and prone to customer difficulty. The big stores don't bother carrying those products. That's part of the reason that you won't find most of the products we sell at the giant retailers.
We also understand that returns cost you frustration, wasted time and cash expenses. Some of that is just an expected part of the learning and building experience but that doesn't make it any less irritating for you. We may not be able to please you in every instance, but at least we recognize that you are generally just as unhappy about dealing with a problem as we are. Our goal is to take responsibility for the products we sell while trying to avoid unnecessarily driving up our costs and your prices.
Hobby Engineering wants you to be happy with your purchases, but our products make returns and replacements problematic. Our products are generally used as part of a learning or development experience. Learning is a messy, complex process and problems are part of the experience -- that why test questions are often called "problems." Lots of times your first attempt at learning any new skill is a disaster and you have to start over again. Sometimes even your second, third and beyond efforts show signs of needing more practice.
While we do our best to sell quality products and stand behind them, its not practical for us to guarantee your learning experience. Car dealers don't replace vehicles damaged by inexperienced drivers. Piano stores don't give you a new piano if you hit a sour note. Sports stores don't guarantee that your new ball will score a touchdown. The reality is that most problems you may have with our products result from your own mistakes or from attempting to work beyond your current level of skill. Damaged parts are part of your cost of education. We encourage you to thoughtfully consider your purchases and only order products that you are sure you can handle or that you are willing to risk as you develop your next level of skill.
On the other hand, stuff happens and part of our service is trying to minimize your pain. Stated below as clearly and completely as possible are our return and warranty policies so you can understand you options and risks.
Easy returns have become a staple feature of modern retailing. It is one of the weapons huge retailers use to keep expanding at the expense of small retailers. Returns cost all retailers money. Returns at the big box stores are generally charged back to the manufacturer or importer and cost the giant retailers nothing. Returns at small stores are generally absorbed by the store and directly reduce profits. That's why small retailers have to be stricter about returns. In addition, some products are inherently complex, messy and prone to customer difficulty. The big stores don't bother carrying those products. That's part of the reason that you won't find most of the products we sell at the giant retailers.
We also understand that returns cost you frustration, wasted time and cash expenses. Some of that is just an expected part of the learning and building experience but that doesn't make it any less irritating for you. We may not be able to please you in every instance, but at least we recognize that you are generally just as unhappy about dealing with a problem as we are. Our goal is to take responsibility for the products we sell while trying to avoid unnecessarily driving up our costs and your prices.
Hobby Engineering wants you to be happy with your purchases, but our products make returns and replacements problematic. Our products are generally used as part of a learning or development experience. Learning is a messy, complex process and problems are part of the experience -- that why test questions are often called "problems." Lots of times your first attempt at learning any new skill is a disaster and you have to start over again. Sometimes even your second, third and beyond efforts show signs of needing more practice.
While we do our best to sell quality products and stand behind them, its not practical for us to guarantee your learning experience. Car dealers don't replace vehicles damaged by inexperienced drivers. Piano stores don't give you a new piano if you hit a sour note. Sports stores don't guarantee that your new ball will score a touchdown. The reality is that most problems you may have with our products result from your own mistakes or from attempting to work beyond your current level of skill. Damaged parts are part of your cost of education. We encourage you to thoughtfully consider your purchases and only order products that you are sure you can handle or that you are willing to risk as you develop your next level of skill.
On the other hand, stuff happens and part of our service is trying to minimize your pain. Stated below as clearly and completely as possible are our return and warranty policies so you can understand you options and risks.
